Privacy policy

Privacy Policy

Last updated: September 10, 2025

Petlife.pk operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Petlife.pk is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services – to fulfill orders, process payments, arrange shipping, manage returns/exchanges, customize your shopping experience, and maintain your account.
Marketing and Advertising – to send promotions, offers, and ads relevant to your preferences.
Security and Fraud Prevention – to detect, prevent, or investigate fraudulent or malicious activity.
Communicating with You – to provide customer support and respond to your inquiries.
Legal Reasons – to comply with applicable laws, legal processes, and enforce our terms and policies.

How We Disclose Personal Information

We may disclose your personal information in the following cases:

With Shopify, vendors, and third parties who provide services such as payment processing, IT management, shipping, and analytics.
With marketing partners to deliver ads and promotions.
When you direct us to share information (e.g., social media integrations).
With affiliates or within our corporate group.
In connection with legal obligations or business transactions.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes your personal information to provide and improve the Services. Your information may be transmitted to or stored in other countries. Shopify may also use your data for enhanced features such as personalized advertising.

For more details on Shopify’s privacy practices, please visit the Shopify Privacy Policy.

Third-Party Links

Our Services may link to external websites. We are not responsible for the content, privacy, or security of third-party sites.

Children’s Data

Our Services are not intended for children under the legal age of majority. We do not knowingly collect personal data from children.

Security and Retention

We implement security measures to protect your personal data but cannot guarantee 100% security. Data is retained as long as necessary to provide Services, comply with laws, resolve disputes, or enforce agreements.

Your Rights and Choices

Depending on your jurisdiction, you may have rights such as:

Right to Access / Know your personal information.
Right to Delete your personal information.
Right to Correct inaccuracies.
Right of Portability to receive and transfer your data.
Right to Manage Communication Preferences – opt-out of marketing messages anytime.

You may exercise these rights by contacting us at the details below.

Complaints

If you have concerns about our handling of your data, please reach out to us. You may also contact your local data protection authority.

International Transfers

Your information may be transferred outside your country, including to regions where data protection laws may differ.

Changes to This Policy

We may update this Privacy Policy as needed. Updates will be posted here with a revised “Last updated” date.

Contact

If you have any questions or requests regarding this Privacy Policy, please contact us:

📧 Email: petlife.pk@gmail.com
📞 Phone: 0329-1274742
🏢 Address: Block J, EME Society, Lahore, 54000, Pakistan